Buying Products
Help with product discovery, categories, quantities and using My Truck.
Golden Hammer Support
Practical Support for Construction Buyers and Suppliers
Golden Hammer helps buyers and suppliers understand products, orders, payments, delivery requirements and marketplace processes.
Whether you need help finding a product, confirming an order, preparing delivery details or setting up a supplier store, the Support Center explains the next step and connects you with the right information.
How Can We Help?
Choose the Support Area That Matches Your Question
Orders & Payments
Guidance on order confirmation, payment instructions and order information.
Delivery & Site Details
Support with location, access, vehicle requirements and unloading information.
Supplier Support
Help with registration, supplier stores, product listings and marketplace standards.
For Buyers
Support From Product Search to Order Confirmation
Construction buying can involve different quantities, measurements, supplier options and delivery requirements. Golden Hammer helps buyers understand the information needed before an order moves forward.
- Finding the right product category
- Confirming quantities and measurements
- Using My Truck to organise an order
- Providing project and site information
- Understanding when stock or pricing requires confirmation
- Knowing which payment instructions are official
For Suppliers
Help With Registration, Stores and Product Listings
Golden Hammer supports suppliers through registration, store setup, product presentation and marketplace requirements.
- Supplier registration
- Store-name and store-URL setup
- Product names, categories and images
- Pricing and availability information
- Account and listing approval
- Order and delivery communication
Order Assistance
Clear Information Helps Orders Move Faster
Order Questions
Use the order number, product name, supplier and quantity when requesting an update.
Payment Questions
Only follow payment instructions provided through official Golden Hammer channels.
Delivery Questions
Provide the site location, contact person, road access and unloading requirements.
Before Contacting Support
Prepare the Details That Help Us Understand the Issue
Providing complete information helps reduce unnecessary back-and-forth.
Your full name and phone number
Order number or enquiry reference
Product name and quantity
Supplier or store name
Delivery location or map pin
Payment reference, where relevant
Photos or videos of damaged, wrong or missing goods
A clear description of what happened
Common Questions
Quick Answers Before You Contact Support
Why does my order require confirmation?
Some construction orders need stock, quantity, delivery, supplier or pricing confirmation before the final order details are approved.
Can Golden Hammer help coordinate delivery?
Golden Hammer can help clarify delivery requirements, but the final arrangement may depend on the supplier, product type, distance, vehicle size and site access.
How do I recognise official payment instructions?
Only follow instructions provided through Golden Hammer’s official website, email, telephone or WhatsApp contact details. Do not pay unauthorised individuals or unverified accounts.
What should I do if goods are wrong, damaged or missing?
Contact support promptly with the order number, product information, photographs, delivery notes and a clear explanation. Read the Refund & Returns Policy for the applicable conditions and process.
How can a supplier get help?
Suppliers can contact Golden Hammer for assistance with registration, store setup, product listings, account approval and marketplace requirements.
Contact Golden Hammer
Still Need Help?
Contact Golden Hammer with the relevant order, product, supplier or delivery details so the support request can be understood clearly.
Golden Hammer Support
Find the Information You Need
Review the marketplace process, delivery guidance and payment information, or contact Golden Hammer when you need additional support.