Frequent Asked Questions
Find answers about shopping, supplier stores, delivery, payments, and using Hammer Kenya.
Shopping on Hammer Kenya
Hammer Kenya is a construction procurement marketplace by Golden Hammer Limited. We connect buyers with construction materials, tools, equipment, finishing products, plumbing, electrical, safety items, and supplier stores across Kenya.
Browse product categories, select the items you need, add them to your cart, and proceed through checkout. Product availability, delivery, and fulfilment may depend on the supplier and buyer location.
Yes. Hammer Kenya is designed to help buyers view different products, suppliers, prices, and options in one place before making a purchasing decision.
You may be able to browse products without an account, but creating an account helps you manage orders, saved details, supplier interactions, and future purchases more easily.
Delivery Information
Delivery options depend on product type, quantity, supplier location, and buyer location. Some products may be delivered by the supplier, while others may require separate delivery coordination.
Delivery timelines depend on stock availability, supplier processing time, order size, transport arrangements, and delivery location. Heavy or bulk construction materials may take longer to coordinate.
Payments & Orders
Hammer Kenya may support payment options such as M-Pesa, bank transfer, card payments, or other approved payment methods depending on availability and supplier arrangements.
Hammer Kenya aims to use secure payment and checkout systems. Buyers should only make payments through approved Hammer Kenya payment channels or confirmed official instructions.
Once an order is placed, order updates may be provided through your account, email, phone, or supplier communication depending on the order and fulfilment method.
Order changes depend on whether the supplier has already processed, packed, dispatched, or fulfilled the order. Bulk, custom, or delivered construction materials may not always be cancellable once processing has started.