Track and Understand Your Golden Hammer Order
Construction orders may move through enquiry, confirmation, payment, supplier preparation, delivery coordination, and fulfilment. This page explains what each status means and how to get support.
Need an update?
Use your order number, product name, supplier name, or contact details when asking Golden Hammer for order support.
Common Order Statuses
Your order may show different stages depending on stock, supplier confirmation, payment, delivery, and fulfilment.
Order Received
Your order or enquiry has been submitted and recorded in the Golden Hammer system.
Under Review
Golden Hammer or the supplier may be checking stock, quantity, delivery location, or pricing details.
Awaiting Payment
The order may require payment or payment confirmation before supplier preparation or delivery continues.
Delivery Coordination
Delivery cost, truck size, route, site access, and unloading details may need confirmation.
Order Flow
Construction orders can require practical checks before they are complete.
Submit Your Order or Enquiry
Add products to My Truck, provide your contact details, and submit the order or enquiry for review.
Golden Hammer Reviews the Details
Order details, quantities, supplier availability, delivery location, and special requirements may be reviewed.
Supplier or Delivery Confirmation
Some orders need supplier stock confirmation, delivery cost confirmation, or bulk order clarification.
Payment and Fulfilment
Once confirmed, payment instructions, supplier preparation, dispatch, collection, or delivery can move forward.
Why Your Order May Be Delayed
Construction materials and site supplies can depend on real-world conditions.
- Supplier stock or product availability is being confirmed.
- Delivery cost depends on distance, route, truck size, or site access.
- Bulk quantities need special pricing or supplier approval.
- Payment confirmation is pending.
- Site location, contact person, or unloading information is incomplete.
- The product is custom, heavy, special order, or delivery-sensitive.
What to Provide When Asking for an Update
Help us find your order faster by preparing the right details.
Order Number
Provide your order number or reference where available.
Product or Supplier
Share the product name, supplier store, or category involved in the order.
Delivery Location
Include the site location, contact person, phone number, and delivery notes.
Need Help With an Order?
Contact Golden Hammer with your order number, product details, supplier name, and delivery location so we can support you faster.
(+254) 708 897 441
Email:
info@hammer.co.ke