1. Scope
This Policy governs Delivery coordination for Goods transacted through Hammer where incorporated by the applicable transaction terms. It should be read with the Marketplace Terms, Supplier Policy, Buyer Policy, Refund Policy and carrier/Delivery agreements.
2. Delivery Leg
A Delivery Leg is a separately identifiable movement from one confirmed Dispatch Origin to the destination, with its own charge, driver/carrier assignment, instructions, milestones and audit history.
3. Multi-Supplier Orders
One Order may contain Goods from multiple Suppliers. One Order number does not mean all Goods originate together or arrive in one vehicle or at one time.
4. One origin per line
Every ordered line must be assigned to one confirmed Dispatch Origin identifying the relevant Supplier branch, warehouse, yard, factory, shop or other approved pickup point.
5. Separate origins
Different Dispatch Origins create separate Delivery Legs by default even where Supplier and destination are the same. Each leg retains separate pricing, driver assignment, pickup instructions, milestones and audit history.
6. No silent merging
Different origins must never be silently merged into one driver job. Any future multi-stop route feature must explicitly preserve each origin, Order line, pickup event, charge and audit record.
7. Origin accuracy
Suppliers are responsible for accurate origin address/location, loading contact, operating hours, stock readiness and material vehicle/loading restrictions.
8. Origin changes
A material origin change after confirmation must be recorded. Where price, schedule, route, vehicle or Buyer decision changes, required approval must be obtained.
9. Delivery pricing
Charges may depend on origin, destination, distance, route, vehicle, load, weight, volume, product characteristics, access, waiting, loading/unloading, timing and other disclosed factors.
10. Estimates and extra charges
An estimate based on incomplete or inaccurate information may require revision. Material additional charges require the contractual/legal basis and appropriate disclosure or approval.
11. Scheduling
Pickup and Delivery times may be windows rather than exact appointments unless expressly guaranteed. Hammer should distinguish estimates, scheduled windows and guaranteed service levels.
12. Delays
Traffic, weather, road closures, loading delays, site conditions, accidents, security incidents, government action, breakdown and other events may affect timing. Material delays should be communicated when reasonably practicable.
13. Supplier readiness
Supplier must have the correct Goods ready for the assigned Delivery Leg and promptly disclose a readiness problem.
14. Driver assignment
A driver/carrier assignment is tied to a specific Delivery Leg. Reassignment should preserve history and control prior secure links.
15. Driver information
Driver receives only necessary leg information: pickup address/map, loading contact, products/quantities, vehicle/loading requirements, destination, site contact, schedule and access/safety notes.
16. Secure access
Driver links or credentials should be role-/time-limited where practicable and must not expose unrelated Orders, payments or Delivery Legs.
17. Pickup arrival
Driver should verify the assigned origin/job before loading and must not accept materially different Goods, quantity or pickup location outside the authorised change workflow.
18. Pickup photograph
Hammer may require a photograph of Goods at pickup tied to the Delivery Leg, Dispatch Origin, driver assignment and timestamp.
19. Pickup evidence limitation
Pickup evidence proves the apparent pickup event to the extent shown; it does not necessarily prove latent quality, exact weight or technical conformity not reasonably visible.
20. Quantity checks
Where count, weight, document or seal verification is required, the assigned evidence should be recorded. Driver is not automatically a technical quality inspector.
21. Loading responsibility
The party controlling loading is responsible for safe loading practices, personnel and equipment within its control and must disclose special lifting, securing, hazardous-material or vehicle requirements.
22. Unsafe loading
A driver or Hammer may refuse/suspend loading reasonably believed unsafe, unlawful or incompatible with the assigned vehicle.
23. Load security
Goods should be loaded and secured reasonably for their nature, vehicle and route. The carrier/Supplier operating agreement should define responsibility for securing the load.
24. Departure record
Where practicable, record pickup completion, time, driver/vehicle, evidence and exceptions before the leg changes to in-transit.
25. Destination accuracy
Buyer must provide correct destination, site contact, receiving hours and material access restrictions.
26. Access restrictions
Buyer should disclose road condition, gate dimensions, turning, weight, parking, security, permit, estate/loading-zone and other restrictions affecting the confirmed vehicle.
27. Site safety
Buyer must provide a reasonably safe receiving environment. No participant may require a driver to perform an act reasonably believed unsafe or unlawful.
28. Site contact
Buyer should ensure the nominated site contact is reachable and has authority or an escalation route to receive Goods.
29. Unloading
Unless the Order expressly includes unloading, Buyer is responsible for suitable personnel/equipment to receive and unload.
30. Special unloading
Crane, forklift, tail-lift, labour, pump, hoist or other special unloading must be disclosed and agreed in advance.
31. Waiting time
Reasonable waiting charges may apply where properly disclosed and caused by site closure, absent contact, unloading unpreparedness, inaccurate access information or another Buyer-controlled condition.
32. Failed Delivery
Delivery may fail where handover cannot safely/lawfully complete because of Buyer/site conditions, refusal of conforming Goods, inaccessible site, absent authorised contact or similar cause.
33. Redelivery
Where failure is not caused by Hammer, Supplier or carrier, redelivery may require a new properly disclosed charge. Buyer should not pay a redelivery charge caused by Supplier/Hammer fault.
34. Alternative handover
A safe lawful alternative handover point may be used if authorised and recorded.
35. Unattended Delivery
Goods should not be left unattended unless expressly permitted or an authorised recipient gives a recorded instruction and the arrangement is lawful and safe.
36. Recipient verification
Hammer may use recipient name, signature, secure code, account confirmation or another proportionate method to verify handover.
37. Proof of Delivery
POD may include recipient details, signature/code, timestamp, photograph, Delivery document or other evidence linked to the specific Delivery Leg.
38. POD limitation
POD evidences handover to the extent shown. It does not automatically prove absence of latent defects or waive mandatory rights.
39. Visible exceptions
Where practicable, visible shortage, wrong Goods or apparent damage should be recorded at handover. The system should allow line-level exceptions.
40. Refusal
Buyer may refuse materially wrong, unsafe or visibly non-conforming Goods where law/contract permits, but should not refuse conforming Goods merely due to change of mind where no cancellation right exists.
41. Partial acceptance
Buyer may accept conforming lines and record exceptions for affected lines where operationally possible.
42. Completion
A Delivery Leg should complete only when applicable handover evidence is recorded or an authorised exception process is completed.
43. Split status
One leg may complete while another remains pending, delayed, disputed or cancelled. Hammer should not mark the entire Order delivered solely because one leg completed.
44. Loss in transit
Responsibility for lost Goods should follow the applicable Order, Supplier/carrier agreements, custody evidence, insurance and law.
45. Transit damage
Transit damage should be investigated using pickup condition, load evidence, custody, route events and Delivery condition. Final allocation must match Hammer's actual carrier model.
46. Title and risk
The exact transfer point for title and risk must be fixed in the Marketplace Terms and Supplier/carrier agreements after legal and insurance review. This Policy deliberately does not invent that point.
47. Insurance
Hammer should determine which party carries Goods-in-transit, motor, public-liability, worker/employer and other relevant insurance for each Delivery model. Public claims must match actual cover and exclusions.
48. Driver legal status
Operating agreements must accurately identify whether the driver/carrier is an independent contractor, employee, Supplier-provided carrier or third-party logistics provider.
49. Driver conduct
Drivers must act lawfully/professionally, protect transaction information, follow reasonable safety/site rules, avoid harassment/bribery and not request unauthorised payment.
50. No unauthorised changes
Driver must not collect additional Goods, change quantity, accept a new origin or alter destination outside the authorised workflow.
51. Payments
Unless Hammer expressly enables a lawful cash-on-Delivery process, drivers must not request or collect payment outside authorised Hammer channels.
52. Driver data protection
Driver access to Supplier, Buyer and site data is limited to the assigned Delivery purpose and must not be used for unrelated marketing/private contact.
53. Evidence privacy
Delivery photographs should focus on Goods/transaction context and avoid unnecessary capture of unrelated people, identity documents or private areas.
54. Incident reporting
Accidents, theft, loss, significant damage, security incidents, site injuries, police intervention or other material events should be reported promptly through the escalation process.
55. Emergency priority
Safety of people takes priority over Delivery completion. Emergency services or authorities should be contacted where circumstances reasonably require.
56. Security risk
Hammer may delay, reroute or suspend a Delivery where there is a credible security threat, civil disturbance, road closure, theft risk or unsafe site condition.
57. Force majeure
Severe weather, disaster, civil disturbance, government action, road closure, major infrastructure failure or other events beyond reasonable control may delay/prevent Delivery. The Marketplace Terms should contain the operative force-majeure clause.
58. Buyer-caused delay
To the extent lawful, Hammer/Supplier/carrier should not bear project-delay losses caused by inaccurate site information, unavailable receiving personnel, site closure, unloading failure or other Buyer-controlled conditions.
59. Supplier-caused delay
Where delay results from Supplier non-readiness, wrong Goods, missing quantity or origin error, responsibility follows the Supplier Agreement and Applicable Law.
60. Carrier-caused delay
Where delay/damage results from carrier fault, responsibility follows the carrier agreement, insurance and law. Hammer should not promise broader carrier liability than its actual arrangements.
61. Status communications
Hammer should provide status updates through available channels but should not guarantee continuous real-time tracking unless production actually provides it.
62. Complaints
Delivery complaints should identify the Order, Delivery Leg and issue. Hammer should distinguish product-quality disputes from Delivery-service disputes.
63. Investigation
Hammer may review origin, assignment, pickup evidence, timestamps, status events, POD, communications and other relevant records.
64. Remedies
A valid Delivery claim may result in re-performance, redelivery, collection, repair/replacement coordination, credit, refund or another remedy depending on responsibility, law and transaction terms.
65. Delivery-charge refunds
Refundability of a Delivery charge depends on the affected leg, responsibility, whether the service was performed and Applicable Law. A product refund does not automatically refund unrelated Delivery Legs.
66. Returns
Return movements should be separately authorised and recorded. A return journey is distinct from the original Delivery Leg and should preserve its own evidence.
67. Multi-origin returns
Goods from different origins should be routed to authorised return destinations without mixing Supplier inventory.
68. Driver complaints
Complaints against drivers should be investigated fairly using available evidence; unverified allegations should not be published as fact.
69. Fraud and collusion
Fake pickup, fake POD, staged damage, collusion, false waiting claims, route manipulation and unauthorised cash collection are prohibited.
70. Audit trail
Preserve origin, assigned driver/carrier, vehicle where used, pickup evidence/time, status changes, exceptions, destination, recipient/POD, complaints and authorised changes.
71. Record integrity
Corrections should not silently overwrite original events. Material changes should preserve who changed what, when and why.
72. Retention
Delivery evidence should follow Hammer's lawful retention schedule, considering transaction, tax, insurance, dispute, fraud and legal-claim needs.
73. Policy changes
Material changes should be dated and communicated appropriately and should not retroactively rewrite a completed Delivery Leg unless lawfully agreed or required.
74. Contact
The published page should provide the actual Order/Delivery support route and verified Golden Hammer business contact details.