Who We Are
Hammer Kenya is operated by Golden Hammer Limited.
Our website address is:
www.hammer.co.ke
Hammer Kenya is a construction procurement marketplace that connects buyers with building materials, equipment, tools, safety products, finishes, electrical, plumbing, and trusted suppliers across Kenya.
What Personal Data We Collect
We may collect the following information when you use our website:
- Name
- Phone number
- Email address
- Delivery or billing address
- Account login details
- Business or company name
- Supplier registration details
- Product order information
- Payment-related information
- Messages sent through contact forms
- Website usage data such as IP address, browser type, device type, pages visited, and cookies
Why We Collect Your Data
We collect personal data to:
- Create and manage user accounts
- Process customer orders
- Support supplier registrations
- Communicate with customers and suppliers
- Provide delivery and order updates
- Improve our website and services
- Prevent fraud, spam, and misuse of the platform
- Comply with legal, tax, accounting, and regulatory obligations
Supplier Information
If you apply to become a supplier, we may collect business information such as:
- Company name
- Business location
- Contact person
- Phone number
- Email address
- Product categories supplied
- Delivery capability
- Business documents, catalogues, or product information submitted to us
This information is used to review supplier applications, create supplier profiles, support product listings, and manage supplier activity on the platform.
Orders and Payments
When customers place orders, we collect the information needed to process the order, communicate with the buyer, coordinate supplier fulfilment, and support delivery.
Payment processing may be handled by third-party payment providers, mobile money providers, banks, or payment gateways. Hammer Kenya does not store full card details unless clearly stated by the payment provider.
Cookies
Our website may use cookies to:
- Keep users logged in
- Remember cart contents
- Improve website performance
- Understand website traffic
- Support security and fraud prevention
- Improve the customer experience
Users can disable cookies in their browser settings, but some website features may not work properly.
Contact Forms
When you submit a contact form, supplier application, newsletter form, or enquiry form, we collect the information you provide so we can respond to your request.
Media Uploads
If suppliers or users upload images or documents to the website, they should avoid uploading files that include embedded location data, such as EXIF GPS data.
Who We Share Your Data With
We may share personal data with:
- Suppliers, where needed to fulfil orders
- Delivery partners
- Payment processors
- Website hosting providers
- IT and security service providers
- Professional advisers
- Regulators or authorities where required by law
We do not sell personal data to advertisers.
How Long We Keep Your Data
We keep personal data only for as long as necessary for business, legal, tax, accounting, security, and operational purposes.
Account, order, supplier, and transaction records may be retained where required for compliance, dispute resolution, fraud prevention, and platform administration.
Your Data Protection Rights
Subject to applicable law, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to certain processing
- Request restriction of processing
- Withdraw consent where processing is based on consent
- Lodge a complaint with the relevant data protection authority
In Kenya, personal data is regulated under the Data Protection Act, 2019 and the Office of the Data Protection Commissioner.
Data Security
We take reasonable steps to protect personal data against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no website or online system can guarantee absolute security.
Third-Party Links
Our website may include links to third-party websites, supplier stores, payment providers, delivery providers, or embedded services. We are not responsible for the privacy practices of those third parties.
Data Breaches
If a data breach occurs, we will take reasonable steps to investigate, contain, and respond to the breach in line with applicable legal requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
For privacy-related questions, contact:
Golden Hammer Limited /
Nairobi, Kenya
Email: info@hammer.co.ke
Phone: +254 708 897 441