Guidelines for Buyers Using Golden Hammer
This Customer Policy explains how buyers should use Golden Hammer when sourcing construction materials, tools, equipment, and site supplies, including order accuracy, delivery details, payment confirmation, and reporting issues.
These buyer guidelines should be read together with Golden Hammer’s Terms and Conditions, Buyer Protection guidance, Payment Methods, Delivery & Returns guidance and Refund & Returns Policy. Where there is a conflict, the applicable formal policy or confirmed order terms will take precedence.
Clear buyer responsibilities
Construction orders need accurate product selections, quantities, location details, delivery notes, and timely communication.
Important Buyer Notice
Construction materials can be heavy, bulk, distance-sensitive, supplier-dependent, and difficult to return after delivery. Buyers should confirm product details, quantities, delivery location, payment instructions, and site access before finalising orders.
Buyer Responsibilities
Golden Hammer helps organise the buying process, but customers must provide accurate details and review orders carefully.
Order Accuracy
Buyers are responsible for selecting the correct products, quantities, sizes, measurements, brands, grades, and product options before submitting an order.
Delivery Location
Buyers should provide the correct site location, contact person, phone number, road access notes, and unloading requirements.
Clear Communication
Buyers should respond to order, supplier, delivery, payment, or support questions promptly so the order can move forward.
Before Placing an Order
These checks help reduce mistakes, delays, wrong deliveries, and avoidable disputes.
Check Product Details
Review product description, unit of measure, size, brand, image, category, and any supplier notes.
Confirm Quantity
Make sure the quantity matches your project needs, especially for bags, tonnes, metres, square metres, and truck loads.
Review Delivery Needs
Heavy or bulk orders may require truck type, route access, offloading details, and location confirmation.
Confirm Payment
Follow only official Golden Hammer payment instructions and confirm details for large or delivery-sensitive orders.
Delivery and Site Access
Construction delivery depends on more than distance. Buyers should provide practical information before delivery is confirmed.
- Correct delivery address or site pin/location.
- Contact person available at the site.
- Road access and truck entry information.
- Unloading requirements and manpower availability.
- Any restrictions such as narrow roads, security gates, stairs, slopes, mud, or limited turning space.
Payments, Cancellations, and Returns
Some construction orders need confirmation before payment, cancellation, return, or refund decisions can be made.
Payments
Buyers should pay only through approved payment methods and official instructions shared by Golden Hammer or confirmed channels.
Cancellations
Cancellation may not be possible after goods are prepared, loaded, dispatched, delivered, mixed, cut, or specially arranged.
Returns and Issues
Damaged, wrong, missing, or disputed goods should be reported quickly with photos, videos, order details, and delivery notes where possible.
Marketplace Use
Golden Hammer expects buyers and suppliers to use the marketplace responsibly and follow the applicable Terms and Conditions, policies and official marketplace processes. Access to specific services may be limited where platform rules, legal requirements or account-review procedures are not followed.
- Do not submit false order, account, payment, or delivery information.
- Do not misuse supplier contact details or platform communication.
- Do not attempt fraud, chargeback abuse, fake orders, harassment, or unlawful activity.
- Respect supplier terms, product limits, delivery realities, and support processes.
- Use Golden Hammer in good faith for genuine construction buying and supplier coordination.
Questions About Buyer Terms?
Contact Golden Hammer for help with order details, delivery information, payments, returns, supplier coordination, or marketplace support.
(+254) 708 897 441
Email:
info@hammer.co.ke