Frequent Asked Questions
Find answers about shopping, supplier stores, delivery, payments, and using Hammer Kenya.
Shopping on Hammer Kenya
What is Hammer Kenya?Hammer Kenya is a construction procurement marketplace by Golden Hammer Limited. We connect buyers with construction materials, tools, equipment, finishing products, plumbing, electrical, safety items, and supplier stores across Kenya.
How do I buy products?Browse product categories, select the items you need, add them to your cart, and proceed through checkout. Product availability, delivery, and fulfilment may depend on the supplier and buyer location.
Can I compare products from different suppliers?Yes. Hammer Kenya is designed to help buyers view different products, suppliers, prices, and options in one place before making a purchasing decision.
Do I need an account to place an order?You may be able to browse products without an account, but creating an account helps you manage orders, saved details, supplier interactions, and future purchases more easily.
Delivery Information
Do you deliver across Kenya?Delivery options depend on product type, quantity, supplier location, and buyer location. Some products may be delivered by the supplier, while others may require separate delivery coordination.
How long does delivery take?Delivery timelines depend on stock availability, supplier processing time, order size, transport arrangements, and delivery location. Heavy or bulk construction materials may take longer to coordinate.
Payments & Orders
What payment methods are accepted?Hammer Kenya may support payment options such as M-Pesa, bank transfer, card payments, or other approved payment methods depending on availability and supplier arrangements.
Is online payment safe?Hammer Kenya aims to use secure payment and checkout systems. Buyers should only make payments through approved Hammer Kenya payment channels or confirmed official instructions.
How do I track my order?Once an order is placed, order updates may be provided through your account, email, phone, or supplier communication depending on the order and fulfilment method.
Can I cancel or change my order?Order changes depend on whether the supplier has already processed, packed, dispatched, or fulfilled the order. Bulk, custom, or delivered construction materials may not always be cancellable once processing has started.