Payment Methods

Payment Methods

Product availability, quantities, supplier details, delivery requirements and final pricing may need confirmation before payment instructions are issued.

Customers should follow only the official payment method and destination confirmed for their specific Golden Hammer order.

Payment Confirmation

How Payment Confirmation Works

Submit Your Order

Provide the requested products, quantities and customer details.

Review Availability

The relevant supplier information and product availability may be reviewed.

Confirm Delivery and Final Amount

Delivery requirements and the applicable order amount may be confirmed.

Receive Official Payment Instructions

Follow only the payment instructions confirmed for that order.

Share the Payment Reference

Provide the relevant transaction reference when requested.

Potential Payment Methods

The Applicable Method Must Be Confirmed for the Order

Bank Transfer

A bank transfer may be offered when official recipient and reference details are confirmed for the order.

Mobile Payment

A mobile-payment option may be provided when the applicable business payment destination has been confirmed.

Other Approved Methods

Another method may be offered where available and communicated through an official Golden Hammer channel.

Do not assume a payment method is available. Follow only the official instructions confirmed for the specific order.

Before Payment

Why Some Payments Require Order Confirmation

Construction orders can depend on current product, supplier and delivery information. Confirming these details helps establish the applicable order amount and payment instruction.

• Supplier stock
• Quantities and measurements
• Updated pricing
• Delivery distance
• Vehicle requirements
• Site access
• Special or bulk orders

Official Payment Instructions

Check the Order and Recipient Before Paying

Verify the Order

Match the instruction to the correct order number and amount.

Verify the Recipient

Check the confirmed business or recipient details before proceeding.

Check the Channel

Confirm that the instruction came through an official Golden Hammer contact route.

Keep the Reference

Retain the transaction reference and supporting confirmation.

Do not pay unauthorised individuals, unverified personal numbers, unknown accounts or unsolicited payment requests.

Bank and Mobile Guidance

Confirm Every Payment Detail Before Proceeding

No account, till, paybill or personal-payment number is published on this page. Use only the destination confirmed for the applicable order.

Confirm the name shown in the official instruction.

Use only the destination provided for the order.

Match the payment to the correct order.

Check the final amount before proceeding.

Use the requested order or payment description.

Keep the transaction date with the payment record.

Retain the available record for reference.

Payment Reference and Proof

Information That Helps Match a Payment to an Order

Payment Questions and Problems

Report a Payment Concern With the Relevant Order Details

Payment Not Reflecting

Share the order and transaction reference for review.

Incorrect Amount

Provide the confirmed order amount and payment record.

Wrong or Unverified Recipient

Contact support promptly with the available transaction information.

Cancellation or Refund Questions

Review the applicable policy and provide the relevant order details.

Payment and Delivery

Delivery Requirements Can Affect the Final Order Amount

Final payment may depend on delivery distance, vehicle size, supplier location, site access and unloading requirements. These details should be reviewed before payment instructions are followed.

Payment Support

Need Help Understanding a Payment Instruction?

Contact Golden Hammer with the order number, supplier details and payment instruction so the question can be reviewed clearly.