Delivery Information
Construction Delivery Planned Around Your Order and SiteGolden Hammer helps buyers understand the delivery information needed for construction materials, tools, equipment and bulk site supplies.
Delivery arrangements may depend on the product type, requested quantity, supplier location, buyer location, vehicle requirements, road access and unloading conditions.
Contact Delivery Support Track or Review an Order
The Delivery Process
From Order Details to Confirmed Delivery Arrangements
01Select Your Products
Choose the products, quantities, units and specifications required for the project.
02Provide Delivery Details
Share the delivery location, site contact, access information and unloading requirements.
03Confirm the Arrangement
The supplier or Golden Hammer may confirm availability, vehicle requirements, delivery cost and timing.
04Receive the Confirmed Order
Once the details are agreed, the order may be prepared for delivery or collection.
Delivery Options
The Appropriate Arrangement Depends on the Order
Supplier Delivery
Some suppliers may deliver directly using their own vehicles or delivery partners.
Coordinated Delivery
Where available, Golden Hammer may help clarify and coordinate the applicable delivery requirements.
Customer Collection
Collection may be arranged when agreed with the supplier and suitable for the product and buyer.
Availability, cost and timing should be confirmed before payment or dispatch.
Delivery Cost
Construction Delivery Costs Depend on Practical Requirements
Unlike standard parcel delivery, construction orders may require different vehicles, routes, handling arrangements and unloading support.
- Distance between the supplier and delivery site
- Product weight, volume and quantity
- Vehicle or truck size required
- Road, gate and site-access conditions
- Waiting time or unloading requirements
- Multiple collection or delivery points
- Special handling for fragile, long or heavy products
The applicable delivery cost should be confirmed before the order is finalised.
Review Payment MethodsSite Access
A Successful Delivery Begins With Accurate Site Information
Large vehicles and heavy construction materials may require more access information than normal household deliveries.
- Correct site address or map pin
- Available site contact and telephone number
- Road width and surface condition
- Gate dimensions and security requirements
- Vehicle turning and parking space
- Safe unloading area
- Estate, building or site-entry restrictions
- Stairs, slopes, mud or other access challenges
Bulk and Heavy Materials
Large Orders Require the Right Vehicle and Unloading Plan
Cement, blocks, steel, timber, aggregates, pipes, machinery and other heavy products may require specialised vehicles, handling or site preparation.
Vehicle Requirements
The vehicle must suit the product dimensions, weight, route and site access.
Unloading Arrangements
Confirm whether equipment, labour or a prepared unloading area will be available.
Order Preparation
Bulk quantities and supplier availability may need confirmation before dispatch.
Before Delivery
Prepare These Details Before the Order Is Dispatched
Order number or enquiry reference Correct product and quantity Confirmed delivery address Google Maps pin where helpful Site contact and telephone number Access and gate instructions Unloading arrangements Site restrictions or preferred delivery window Confirmation that someone will be available to receive the goods Photographs or access notes where necessaryComplete information helps reduce delays, failed delivery attempts and unnecessary delivery-cost changes.
When Details Change
Contact Golden Hammer Before the Delivery Arrangement Is Affected
Address Changes
Report a change of site or location as early as possible.
Access Problems
Inform support if the vehicle may not be able to enter or unload safely.
Unavailable Recipient
Contact support if no authorised person will be available to receive the order.
Wrong, Damaged or Missing Goods
Record the issue promptly with photographs, order details and delivery information.
Read the Refund & Returns PolicyWhat to Provide
Information That Helps Us Understand a Delivery Question
Full name and contact number Order number Supplier or store name Product and quantity Delivery location Delivery date or expected arrangement Photographs where relevant Clear explanation of the issueDelivery Support
Need Help With a Delivery Arrangement?
Contact Golden Hammer with the order, product, supplier and site details so the delivery question can be reviewed clearly.
Contact Support How Golden Hammer Works Call(+254) 708 897 441 WhatsAppMessage Golden Hammer Emailinfo@hammer.co.ke